Subscriber Hub
Welcome back to your glow.
You're taking care of your skin one refill at a time, and we're right here with you. Need a break or a change? There's an easy option for almost everything.
Over 100,000 happy women are part of the daily routine (4.8/5)
Consistency pays off with why you initially started this.
Your price staysPause 1, 2 or 3 months95% saw softer linesGreat skin is a habit
You're already doing the hard part. Automatic Refills keep your routine going so the results keep building, and you never run out of your go-to products mid-week.
Life gets busy, and that's okay. Skipping or pausing is totally fine. Your subscription stays active and your price stays put.
Why stick with it
Results that build week by week
Some changes show up on day one. Others build with steady use. Pick a product, then slide through 8 weeks to see what happens and when your refills arrive.
Based on eight-week independent customer panels, as shown on each product page. Individual results may vary.
Refill every 28 days
A fresh refill ships every 28 days by default, timed to arrive as you finish your last one.
Weeks of tracked results
Our customer panels tracked results over 8 weeks. That's your first order plus two refills.
Gaps in your routine
Refills arrive before you run out, so your skin never misses a day of the good stuff.
What's inside
Skin-loving ingredients in every refill
What's your skin goal? Pick one to see which ingredients work on it.
Or explore each formula below. Tap any ingredient to see what it does.
Even your foundation takes care of your skin
The Color Changing Foundation is technology first, with adaptive pigments that match your tone as you blend. It's carried in a base of skin-loving ingredients like glycerin, which helps skin feel hydrated and comfortable, and mica for a soft, healthy glow, plus SPF 15 to help protect skin from everyday UV exposure. And 95% loved that it didn't feel heavy or mask-like.
Life happens
Pause, don't break up.
We encourage you to be confident in your skin. That's why we offer our loyalty program and encourage you to stay on it. Tell us what's going on and we'll show you the easiest fix.
Skip a refill or stretch your timing
Still stocked up? Skip your next order and you won't be charged for it. If it keeps happening, change your timing to every 45 or 60 days so refills match how fast you use them.
Pause for a month, 2, or 3 months
Take a break without losing a thing. Your refills restart on their own when the pause ends, and you keep your subscriber price the whole time.
Keep your price, space out your refills
Your subscriber price is already the best way to buy. Stretch your timing to 45 or 60 days, or skip a month while you catch up. Your price stays either way.
Swap your next refill
Curious about another favorite? We can swap the product on your next order, or change your bundle size. Just email us and our team will update it for you.
Give it the full 8 weeks
Some changes show up on day one, and others build with steady use. Our customer panels measured results at 8 weeks, which is your first order plus two refills. Our products also come with a 30-day money-back guarantee.
Update your address in seconds
Just update your shipping address in your subscription portal before your next order date, and your refill heads to your new place.
- Your subscription stays active
- Your subscriber price stays
- Refills restart on their own
- No need to sign up again later
Try something new
Swap anytime
Want to switch products or change your bundle size? Just email us at hey@smooche.com and our team will update your next refill for you.
Color Changing Foundation
Reverse-time Peptide Serum
Ultra Peptide & Collagen Lifting Mask
Why Automatic Refills?
of consistent users see incredible results
Refills keep you consistent, and consistency is where the results come from.
A discounted rate
Subscribe at a discounted rate and really invest in your future self.
Results you'll love
Once you see the results, you'll understand why so many people love Smooche.
Find your rhythm
Refills ship every 28 days by default, which fits most daily routines. Using your products a little slower? Stretch your timing anytime in your account.
Your account, your rules
For quicker access, you can manage your subscription directly through the portal here. From there, you can make changes in a few taps.
Still stocked up? Skip your next order or move it to a later date.
Traveling or taking a break? Your refills restart on their own when the pause ends.
Switch between every 28, 45, or 60 days so refills match how fast you use them.
Running low? Move your next order date up and your refill ships on the new date.
Moving? Update your shipping address before your next order date.
Remove your current card and add a new one. Your next refill uses the card you add.
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Open your subscription portal
For quicker access, you can manage your subscription directly through the portal here.
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Find your subscription
You'll see your active subscription and your next order date.
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Choose what you'd like to change
Skip, reschedule, pause, change your timing, or update your details. Follow the prompts until you see a confirmation.
Life happens. Your refills flex with it.
A few perks every subscriber gets, no matter what changes.
Pause for 1, 2, or 3 months, or skip a refill. Your subscriber price stays, and refills restart on their own.
Want to try something new or change your bundle size? Email hey@smooche.com and our team will update your next order for you.
Every refill ships free with standard shipping, just like all Smooche orders.
24/7 support, always
We're here around the clock for any issue or wish, so you always feel heard and helped. The Smooche family is number one for us.
Subscriber FAQs
Quick answers for managing, pausing and getting the most from your refills.
Managing your refills
For quicker access, you can manage your subscription directly through the portal here. From there, you can:
- Skip your next order
- Change your next order date
- Change how often your refills arrive
- Pause for 1, 2, or 3 months
- Update your shipping address
- Update your payment method
Want to swap a product or change your bundle size? Just email us at hey@smooche.com and we'll take care of it for you.
Totally normal, and easy to fix! Skip your next order in your subscription portal and you won't be charged for it. If you're often ahead, change your timing to every 45 or 60 days so refills match how fast you use them.
Absolutely! Open your subscription portal and choose Skip on your next order. You won't be charged for it, and your next refill ships on the following scheduled date.
Need just a little more time? Pick a new, later date for your next order instead.
Running low already? We totally get it. Open your subscription portal and move your next order date to an earlier day. Your order processes on the new date, and future refills follow from there.
Yes. Refills ship every 28 days by default, and you can switch to every 45 or 60 days anytime in your subscription portal.
Yes, and we'd love to help! Email us at hey@smooche.com with the email on your subscription and the product or bundle you'd like instead. Our team will update your next order for you.
Update it anytime in your subscription portal. Just make the change before your next order date so your refill heads to the right place. If an order already shipped, email us at hey@smooche.com right away and we'll do our best to help.
Open your subscription portal and head to your payment details. Remove the current card, then add it again or add a new one. If a payment didn't go through and you need a little more time, you can also skip your upcoming order.
Taking a break
Yes, and it's usually the better choice! Pause for 1, 2, or 3 months in your subscription portal. Your subscription stays active, your subscriber price stays, and your refills restart on their own when the pause ends. No need to sign up again later.
Your refills pick right back up on their own, at your subscriber price. Want a little more time? You can skip or reschedule your next order before it processes.
Never. Your subscriber price stays with you whether you skip, reschedule, or pause for a few months.
Results
Some results show up right away, and the rest build with steady use. In our eight-week independent customer panels:
- Color Changing Foundation: 97% said it instantly matched their skin tone, and 98% said their blemishes became invisible.
- Reverse-time Peptide Serum: 97% saw plumper, more hydrated skin within the first week, and 95% said fine lines looked visibly softer after 8 weeks.
- Ultra Peptide & Collagen Lifting Mask: 98% said their skin felt deeply hydrated, and 96% said it looked firmer and plumper.
Hang in there! Many changes build over the full 8 weeks, which is your first order plus two refills. Staying consistent is the biggest thing you can do. If you'd like tips for your routine, email us at hey@smooche.com. Our products also come with a 30-day money-back guarantee.
Orders & billing
You're charged on each scheduled order date, using the payment method saved on your subscription. You can check your next order date anytime in your subscription portal, and skip or reschedule it before then if needed.
Your subscription sends a fresh refill on a regular schedule, so that's likely what you're seeing! If you don't need it right now, you can skip, pause, or change your timing in your subscription portal. Have questions about an order that already went out? Email us at hey@smooche.com and we'll sort it out together.
Your subscription already comes with special subscriber pricing on every refill. If you have a code you'd like to use, email us at hey@smooche.com and we'll check it for you.
We'll let you know by email right away. Your refill will ship as soon as the product is back in stock. Prefer not to wait? You can skip that order, or email us and we'll swap in another favorite.
Nope! Every refill ships free with standard shipping, just like all Smooche orders. Want it there faster? We also offer a premium international insured shipping option for just $2.99 USD, which we highly recommend for prioritized service and faster delivery.
Before you cancel
We'd be sad to see you go! Before you do, a skip, a pause, or a longer time between refills might be all you need, and you'd keep your subscriber price.
If you still want to cancel, you can do it anytime. There's no commitment.
- For quicker access, you can manage your subscription directly through the portal here.
- Select the subscription you'd like to cancel and choose Cancel subscription.
- Follow the prompts until you see your confirmation.
To avoid being charged for your next refill, make sure to cancel before your next order date. We'd love to hear why you're leaving, because your feedback helps us get better.
No worries, we've got you! For quicker access, you can manage your subscription directly through the portal here. Use the same email you used for your subscription order, and check your inbox (and spam folder) for your login code. Still stuck? Email us at hey@smooche.com with your order number.
Your glow, on repeat.
Manage your refills anytime in your subscription portal. Want to swap, change your bundle, or talk through your options? Email us at hey@smooche.com.